2f999Your data is completely secure at 2f999 — find out how

1Introduction & Scope

2f999 is a trusted online gaming platform in Bangladesh that places the highest importance on its members' privacy. This Privacy Policy explains how 2f999 collects, uses, stores, and protects your personal data.

This policy applies to the 2f999 website (2f999.pro), mobile application, and all associated services. By registering, logging in, or using any service on 2f999, you are considered to have accepted the terms of this Privacy Policy.

We believe transparency is the foundation of trust. This policy is written in plain, straightforward language — nothing is hidden behind technical jargon.

2What Data Is Collected

2f999 collects information in a number of ways. Below is a detailed breakdown of what data is collected and under what circumstances:

Information provided at registration

• Full name and date of birth
• Mobile number and email address
• Current address and district/division
• Password (stored in hashed form and never readable in plain text)

During KYC Verification

• National ID (NID) number and photo
• Passport details (where applicable)
• Selfie photo (holding your ID)
• Proof of mobile banking account ownership

Automatically Collected Information

• IP Address & Device Type
• Browser type and operating system
• Time spent on the platform and pages visited
• Login and logout times and dates
• Transaction History & Gaming Data

3How Your Data Is Used

2f999 uses the data it collects for specific, transparent purposes. The main reasons your data is used are:

With your consent, promotional emails or SMS messages may also be sent. You can opt out of such communications at any time.

4Data Sharing & Third Parties

2f999 never sells your personal data for commercial purposes. However, limited information may be shared in specific circumstances:

Payment Providers

Information required to process transactions via Mobile Banking, Nagad, Rocket, and USDT gateways is shared with those payment providers solely for the purpose of transaction verification.

Legal Authorities

If an authorized authority of the Government of Bangladesh requests data through a legal process, we are required to comply with the law and provide the requested information. Only the specific data requested will be disclosed.

Anti-Fraud Services

Limited data may be shared with authorized fraud detection services to ensure account security. These services operate under strict confidentiality agreements.

5Cookies & Tracking Technologies

2f999 uses several types of cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookie Types

• Essential Cookies: Required to keep your login session active and for core functionality. These cannot be disabled.
• Performance Cookies: Used to understand which parts of the platform are most visited — including page load times and error tracking.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Marketing Cookies: Activated only with your consent. Used to show relevant offers and promotions.

You can manage cookies from your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

6Data Retention Period

2f999 does not store your data indefinitely. Each type of data has a defined retention period:

• Account Information: For the duration of the active account and 5 years after closure
• Transaction Records: Minimum 7 years as required by law
• KYC Documents: Relevant portions retained for up to 5 years after verification
• Gaming Log: 2 years for dispute resolution
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — up to 12 months

Once the retention period expires, data is securely deleted or anonymized.

7Your Rights

As a 2f999 member, you have the following rights over your own data. We fully respect and honor these rights:

To exercise any of these rights, please contact our support team. Requests are typically responded to within 48 hours. Complex cases may take up to 30 business days.

8Minors' Privacy

2f999 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18.

Date of birth is verified at registration, and age is confirmed through the KYC process. If we become aware that data has been collected from a minor, the account will be immediately closed and all associated data will be deleted.

9Technical Data Security Measures

2f999 uses industry-standard technologies and practices to keep your data secure:

• TLS/SSL Encryption: All communications on the website and app are secured with 256-bit encryption.
• Password Hashing: Passwords are stored using the bcrypt algorithm and cannot be read by anyone in plain text.
• Firewall Protection: Advanced firewalls are in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): OTP verification provides an additional layer of security for your account.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Backup: Encrypted backups are stored across multiple servers.
• Access Controls: Only authorized personnel may access data, and only to the extent necessary.

10Privacy Policy Updates

2f999 may update this Privacy Policy from time to time. If significant changes are made, members will be notified in advance via their registered mobile number or email.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. If you object to the updated policy, you may request account closure and any valid balance will be refunded.

The "Last Updated" date at the top of this page always reflects the date of the current version.

11Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team:

• Live Chat: Directly from any page on the platform — active 24/7
• Email: [email protected]
• Response Time: Typically within 1–4 hours; up to 48 hours for complex issues